Serviroad is committed to protecting the privacy of its Customers in the use of its products and services, as well as in the use of the website and in developing technology that offers the best and safest online experiences by applying the General Regulation of Data Protection ( RGPD) approved by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Users are given the opportunity to browse the Serviroad website without having to provide personal information. However, only the personal data of users / customers will be required when services are requested from Serviroad.
This Privacy Statement and Personal Data Treatment helps you understand how we collect, use and protect your personal information when you visit our site and when you generally use our products or services.
By providing your personal data to Serviroad, you acknowledge and agree that they are processed in accordance with this Privacy Statement and the Treatment of Personal Data, with the rules and principles contained in the respective terms and conditions of the services used, in accordance with the rules and principles of the RGPD.
To this extent, and with respect to the processing of personal data, you must read this Privacy Statement and if you do not agree with some of the measures, you must propose to amend the Declaration. We will place these changes on this page so that you can consult the type of information we collect and the way we use it.
DEFINITIONS
What is personal data?
Personal Data means information relating to an identified or identifiable natural person (data subject); an identifiable person is identifiable as being directly or indirectly identifiable, in particular by reference to an identifier such as a name, an identification number, location data, identifiers by electronic means or to one or more elements of the physical identity, physiological, genetic, psychic, economic, cultural or social.
DATA COLLECTION
What data is collected and generated by the Serviroad network or systems?
Normally, the personal data collected by Serviroad is limited to the name, address, telephone number or e-mail.
When are personal data collected and generated?
Personal data is requested only when you subscribe to one of our services.
Serviroad respects your right to privacy and does not collect any personal information about you without your prior consent. Therefore, before sending the personal data, you must expressly accept the procedure of this action.
Some of the personal data are mandatory to provide the service. Serviroad will inform of this obligation and in the event of failure or incorrect supply of the required data, Serviroad will not be able to provide the contracted service. The provision of incorrect or inaccurate data is your sole responsibility.
What is the purpose of the collection of personal data?
As a rule, the personal data collected from Customers is intended for the provision of Services.
Your personal data will also be processed to answer your questions, suggestions or complaints if they exist.
Who is responsible for processing personal data?
The person responsible for the processing of personal data is Bruno Paulo (Informatics Department).
How long does the personal data last?
Your personal data is only kept for the period of time necessary to provide the service or product.
COOKIES
What are Cookies?
"Cookies" are small text files that are stored on the device (computer, tablet, mobile phone) through the browser and are commonly used to retain information about the visit to the site between several sessions (eg preferences, pages visited, etc.).
Cookies are used by most web sites for the ultimate purpose of improving the user experience.
What kind of Cookies are used on Serviroad websites?
Analytic Cookies: allow aggregate data to be collected for statistical analysis and site improvement.
Functional Cookies: they allow easy and individual navigation, because they save the user preferences regarding the use of the site, so that it does not need to be reconfigured at each visit.
Third Party Cookies: on some pages of the Serviroad website there are components that are made available by third parties (eg Youtube videos, Facebook, etc.) that use cookies independent of cookies managed by Serviroad.
Advertising Cookies: They allow to direct the advertising in the interests of each user, through the collection of habits of navigation in the internet. In this way, the advertising made available will meet your needs.
Some cookies used on the site will be automatically deleted from your device when you log out of the browser (called "session cookies"). Other types of Cookies will remain on your computer and allow the identification of the same on the next visit to the site (called "permanent cookies").
How can you block the use of Cookies?
Your browser allows you to manage cookies in the configuration options, and may even block all Serviroad cookies. However, blocking Cookies will affect your experience as a user.
Which entities can access the information collected by the Cookies?
The information collected by cookies may be used by Serviroad, its subcontractors or partners.
Customer Rights
Right of access, correction, opposition and elimination of personal data
In accordance with the applicable legislation, the Client is guaranteed the right of access to data that directly concern him or her, and may request its correction or addition by contacting Serviroad through our contacts.
The Customer may also, at any time, oppose the processing of the data, except for those strictly necessary for the provision of the service, and / or require deletion of its data for any purpose, and for this purpose contact Serviroad in writing or through the e-mail address: geral@serviroad.pt.
SECURITY OF PERSONAL DATA
Ensuring the confidentiality and security of Customer data is a permanent concern of Serviroad. Because it recognizes the sensitivity of this information, Serviroad has prepared and disseminated to all its employees Privacy and Data Security Policies.
The employees of Serviroad, as well as those who provide services, are committed not to disclose to third parties or use for purposes contrary to law, any personal information of the Serviroad Customers whose knowledge comes to them from the exercise of their duties.
Serviroad also has systems and means to guarantee the security of information, creating and updating procedures that prevent unauthorized access, accidental loss and / or destruction of personal data.
Serviroad undertakes to comply with the legislation on the protection of the privacy of data of Clients approved by the General Regulation on Data Protection (RGPD) approved by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. And to treat these data only for the purposes for which they were collected, as well as to ensure that these data are treated with adequate levels of security and confidentiality, in accordance with the applicable legislation and the conditions set by the CNPD.
During the session of use of our sites are used cookies that expire when the browser is closed. The use of cookies facilitates the transmission of the communication and provision of the service that you have requested. Most browsers allow you to choose whether or not to accept cookies, so if you choose to do so, you can refuse those cookies.
